The PhenotypeApplication class offers a series of inoperable methods to be implemented in your application. Some of them deal with ticket events:

• →onTicket_createTicket($tik_id,$usr_id_creator,$usr_id_owner)
• →onTicket_delegateTicket($tik_id,$usr_id_lastowner,$usr_id_newowner)
• →onTicket_acceptTicket($tik_id,$usr_id)
• →onTicket_progressTicket($tik_id,$usr_id,$minuten,$progress,$progress_last)
• →onTicket_moveTicket($tik_id,$sbj_id,$sbj_id_last)
• →onTicket_prioritizeTicket($tik_id,$tik_prio,$tik_prio_last)
• →onTicket_closeTicket($tik_id,$progress)

You may “catch these events” by creating your own PhenotypeApplication class and fill in in your desired action. For example you can implement an email notification, whenever new tickets are created:

_application.inc.php:

class PhenotypeApplication extends PhenotypeApplicationStandard
{
   public function onTicket_createTicket($tik_id,$usr_id_creator,$usr_id_owner)
   {
     global $mySUser;
 
     // ... your code here ...
 
   }
}